Important Information

Discover Travel and Cruise is a fully licensed accredited Travel Agent, a member of AFTA and a contributing member of the Travel Compensation Fund.

All references to 'We', 'Our' and 'Us' are references to Discover Travel and Cruise.

Discover Travel and Cruise acts as a travel agent only. We sell various travel related products on behalf of numerous transport, accommodation and other wholesale service providers, such as airlines, coach, rail and cruise line operators. Discover Travel and Cruise's obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not Discover Travel and Cruise. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider and not with Discover Travel and Cruise.

It is important that you and all members of the travelling party are aware of the following information as it may relate all or in part to the bookings held by us on your behalf.

All bookings are made under the terms and conditions laid down by the airlines and operators. Please pay particular attention to the clauses covering amendments and cancellations. This information can be found in their brochure, where applicable, or can be requested from Discover Travel and Cruise. Discover Travel and Cruise reserve the right to also impose amendment and cancellation fees.

Liability

We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control.

Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Prices

Prices may fluctuate depending on bank rates or exchange rates (if applicable) and are not guaranteed until full payment has been made. Deposits merely hold the reservations and do not guarantee prices.

Credit card surcharges may apply when paying by credit card.

If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against Discover Travel and Cruise. In the event that payment has been made to Discover Travel and Cruise by credit card, and Discover Travel and Cruise has passed on the payment to the travel service provider you agree that you will not seek to charge back your payment to Discover Travel and Cruise.

Travel Insurance

Your holiday safety and enjoyment is important to us and we support the Australian Government's recommendation that all people travelling take out travel insurance.

It is important to read the Product Disclosure Statement and Policy wording very carefully and to take note of the cover and exclusions as they may relate to your particular circumstances.

If you have any pre-existing medical conditions then cover for this may need approval by the Insurer. If you need cover for a pre-existing medical condition that requires approval by the insurer, we are able to provide you with the Medical Assessment Form for completion and return to us.

Passports

Passports are required for all international travel. Most passports must have a minimum of 6 months validity from the date of scheduled return to Australia and for entry into some countries including the USA, the passport must be a 'machine readable passport'. Any Australian passport issued in the last 8 years should be a 'machine readable passport'. If you are unsure please contact the Australian Department of Immigration for a renewal passport.

Travel documents and airline tickets must exactly match the name and spelling as appears in the passport. Additionally, for security reasons some airlines may require all details as they appear in the passport prior to ticketing. We will not be liable for any incorrect information given to us nor for any re-issue fees imposed by the airline or tour wholesaler should re-issue of documentation be required.

If travelling on any passport other than Australian you must inform us immediately as it may be necessary to obtain a re-entry visa into Australia or visas for other countries and if you have a previous criminal record you could be denied entry into your country of destination.

Whilst we offer full assistance it is the responsibility of each traveller to ensure that they have full and correct documentation to undertake their journey.

Visa Requirements

Visa requirements vary for each destination country, and it is the obligation of the Traveller to ensure that all visa requirements are satisfied. The issuance of visas is not the responsibility of your travel agent and we cannot be held responsible should you be unable to obtain the correct visas to undertake your journey.

Australian Passport holders do require a visa to enter certain countries.

Some countries allow for a 'visa free' stay for tourism purposes. If you are travelling on business this does not always apply. Also, if you or members of your travelling party have a recorded criminal offence entry may be denied. Please speak with the relevant consulate of the country you are visiting prior to departure for further information.

Some consulates charge visa fees and we reserve the right to charge a service fee to cover courier fees and the like should we obtain this documentation on your behalf.

Deportation for non-issuance or incorrect visa is at the traveller's expense. Although many countries have visa free entry for tourists for specified lengths of stay, entry to that country is still a port of entry decision.

If you plan to undertake independent travel whilst overseas our consultants are more than happy to check the itinerary and the various countries you may visit and advise what visas are required.

Department of Foreign Affairs & Trade Warnings

For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world, the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country.

In these instances, whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be effective, we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients' behalf we do so without responsibility or liability.

Should you wish to check with the Department of Foreign Affairs their web address is: www.dfat.gov.au. There is also a service provided to Australian travellers where you are able to register your personal details i.e. passport numbers, contact details in Australia and the countries you will be visiting. These details are automatically passed on to the relevant Embassies of the countries you will be visiting. Simply register via the website: www.orao.dfat.gov.au to utilise this service, and for further travel advice and warnings, visit www.smartraveller.gov.au .

Law & Jurisdiction

Our terms, conditions and the contractual relationship created between you and Discover Travel and Cruise when you book through us is governed by the laws of Queensland, Australia.

You agree to submit to the jurisdiction of the courts of Queensland for the determination of any dispute and the making of any claim against Discover Travel and Cruise and acknowledge and agree that a court having jurisdiction in respect of the dispute or claim is the appropriate court.